DDisplaying items by tag: Greyhound bus late

One of the most frustrating aspects of being a Greyhound bus driver are the wages that you are paid. I am not talking about the wages that you have earned but the wages that you are paid. At Greyhound Bus Lines, there is a difference. Greyhound pays a decent hourly rate to its drivers. The problem is that you have to “fight” to get it. As a Christian, I am not willing to fight anyone. I pray and ask for the Lord’s help. The Lord fights my battles!
 

Can Greyhound Bus Lines payroll policies be considered wage theft?

In the driver break room, alongside the white noise of a television, you can often hear a Greyhound bus driver screaming into the phone questioning Greyhound’s payroll department, “OEAD.” “OEAD” stands for “Operators Earnings Adjustment Department,” whose motto is, “BECAUSE WE CARE!” “OEAD” seemingly is a corporate “cabal” whose sole purpose is to save the company money! One problem, you cannot save the company money if you are stealing it off the backs of its employees. How can this be considered stealing money you ask? Let’s just see:
 
In employment law, when you are hired by a company, you enter into a contract with them. The terms can be made by express (written) or implied oral agreement and even through the conduct of the parties. When I was hired at Greyhound Bus Lines, they gave me a job of driving a bus and in exchange, they were to pay me money. This is a valid agreement as there was an offer, acceptance, and consideration. However, Greyhound Bus Lines allegedly breached that contract when that refused to pay me for driving the Greyhound bus.
 

Why are Greyhound buses constantly late?

When a new Greyhound bus driver is in class, they are given an “Operator Payroll Guide.” This obtuse and complex guide apparently “assists operators in understanding what claims can be called into the Operator Earnings Adjustment (OEAD).” This is what is written in the manual. One can only assume that by them handing this guide to you that it is considered your training. You are not taught the specifics on how to get paid! You would need an accounting degree from an Ivy-League university in order to calculate how much is owed to you. Even then, it would be possible for Greyhound Bus Lines to owe you money.
 
I simply asked Greyhound Bus Lines to pay me what was contractually owed to me. Some Greyhound drivers have gone years without getting their “full” pay. Just imagine how you would feel after two or even three years on the job you realize that you were not getting your “full” pay. Being shortchanged thousands of dollars will tend to have a negative impact on an individual.
 
A consequence is that many employees take an “us” versus “them” mentality. So they assume since Greyhound Bus Lines stole from me then I will “steal” from them. This stealing many times comes in the form of “late arrival pay.” Late arrival pay is "incentive pay" a Greyhound bus driver receives when a Greyhound bus arrives late. Which is why so many Greyhound buses are consistently late and why so many drivers were upset when I was on time. I was not following the “system” as I wanted to be honest regardless if they were stealing my money or not. What should be noted is that the bus driver has to be a certain number of minutes late in order to get this pay. I call it "incentive" pay as many drivers saw it being an "incentive" to their paycheck the later they could come in. A culture of "If you are late, stay late," is the motto spoken by many Greyhound bus drivers. However, this disadvantages many paying customers who are relying on their Greyhound bus to make it to their destination on time and possibly one of the main reasons for Greyhound customer complaints.
 

Basis of Department of Labor complaint

I submitted this, “Personal Pay Claim and Adjustment Request for Lewis Seals” document to Greyhound Bus Lines “OEAD” and Sherryl Tucker.  You can read the entire document in the repository here. It states in relevant part:

 

According to Greyhound policy and the contractual agreement between the Amalgamated Transit Union and Greyhound Lines, Inc., it is believed that I, Lewis Seals am owed compensation for work completed... In order to deliver excellent customer service and on-time performance, this attachment was created in order to obtain all monies due under the above policies and contract. While I, Lewis Seals have made a good-faith effort in obtaining all monies owed, I respectfully request all monies owed to me under all guidelines that stipulate pay to its employees under the above agreements and any others be promptly paid.

 

Please note that according to the Department of Labor’s regulation, 29 CFR Part 516, it is required by Greyhound Lines, Inc. to have general record keeping requirements; which include, but are not limited to, hours worked each day and total hours worked each workweek, basis on which employee's wages are paid, all additions to or deductions from the employee's wages. In addition, Greyhound Lines, Inc. records must include accurate information about the employee and data about the hours worked, and the wages earned.

 

Therefore, I claim all monies owed to me via Greyhound’s policy or Amalgamated Transit Union contract with Greyhound Lines, Inc. as wages earned and must be paid promptly. If this is cannot be done I request for written documentation for all monies owed so that I may file a timely pay request. Please note whether documented below or not I request all monies that are due to me under the guiding policies of Greyhound bus lines and/ or the contractual agreement between the Amalgamated Transit Union and Greyhound Lines, Inc. Failure to pay all monies due may be a violation of the Wages and the Fair Labor Standards Act (FLSA).

 

It is my belief that if Greyhound Lines, Inc. had an honest pay system many of the problems that it is facing in trying to reinvent itself will be solved. To take monies owed from employees simply because they are ignorant of the process or because of frustration in getting justly paid, may seem like good business sense, but in fact, it is stealing. Employees are disgruntled with this process; this leads to a decline in excellent customer service, lack of on-time performance, and high turnover. It becomes a revolving circle as apathy builds and your employees understand that you do not care enough to pay them fairly. Looking at the big picture, this will have a negative effect on logistics, and your customers will not want to ride Greyhound because of long wait times, delayed and cancellation of schedules, and poor customer service.

 

Thus the millions that you “think” you are saving will ultimately lead to the downfall of this company, if positive and fair changes are not made to this system. Greyhound must automate this process and bring its technology up to date regarding pay; including being able to view pay at home. I submit to you that this will have an appreciable and favorable effect on this company, more so than the “think tanks,” that have researched the psychological effects of changing a work shirt from gray to blue. I speak through the Holy Ghost and not of myself. In order to give excellent customer service to our customers, first, Greyhound Lines, Inc. must excel in giving excellent customer service to its employees. God bless you.

 

Conclusion 

Sad to say that this not even scratching the surface in this whistleblower complaint. What ultimately happened is so evil, I may just save that to let you read it in the book, "The Government, the Mafia, and Greyhound Bus Lines." The next post will focus on my Deparment of Labor complaint against Greyhound Bus Lines. After sending a Freedom of Information Act request, I received documented proof that the investigator did not investigate the case but lied to close it. Was it a "botched" cover-up? Did the Department of Labor send the right documents? Just further proof of the U.S. government's attempt to "blackball" complaints from Lewis Seals that have merit. 

 

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Stuck in a Greyhound Bus Terminal? Waiting on a Greyhound Bus? Greyhound Bus Late? Greyhound Bus broke down?

 As a former Greyhound bus driver, I have seen my fair share of passengers “stranded” in a Greyhound bus terminal. Instead of getting upset, here are the top 4 ways that you can resolve your complaint with Greyhound Bus Lines.
 
There are many reasons that your Greyhound bus is late. One of the main reasons that your Greyhound bus is late is because the bus did not leave on time, this is not always the Greyhound bus drivers fault so do not blame them. Instead, take your ticket and find your schedule number. Greyhound schedule numbers are usually a 4 digit number Ex. (1073, 3950, 1010). Then head to bustracker.greyhound.com in your web browser, and you can track the location of your Greyhound bus and see an estimated time that it will take for your Greyhound bus to arrive at your destination. 
 
Here are a couple of screenshots that you will find at bustracker.greyhound.com
 

 greyhound late schedule

 

greyhound bus map

This is the way that Greyhound bus drivers look to see when their Greyhound bus schedules will arrive. Some Greyhound bus schedules are notoriously late; this means that the supervisors have an idea which Greyhound bus schedules will arrive on time and which will be late on a daily basis.

 

2. Greyhound Complaint 2 – I am stranded in a Greyhound Bus terminal!

It can be frustrating if you are headed to a new job, visiting family and friends during the holidays, or just need to make it to your destination by a certain time, and your Greyhound bus is late! Do not argue with the Greyhound ticket clerk or the Greyhound employee that you see in the terminal! Use these simple steps in order to get to your destination faster and with less hassle.

Check to see the location of your Greyhound bus, and the estimated time your Greyhound Bus is expected to arrive. If you have determined that it will take too long, search for another schedule that will be heading to your destination. You can do this by heading to the Greyhound Bus Lines website greyhound.com and clicking on “Book A Trip.” Enter your current location and your destination for the current day. After you press “search,” it will show other schedules, if any. If there is another schedule that is leaving before your late Greyhound Bus makes it to your destination, you can “transfer” to that bus if there is room. Greyhound usually charges a “transfer fee” but if you ask politely and have waited a long time, they may waive this fee.

This next “tip” may only work if you are stranded at the Greyhound bus terminal with many others also waiting with you. If there are 15-30 people waiting on a late Greyhound bus, and a significant amount of time has already passed by or from your research, you have determined that it will take hours for the late Greyhound bus to arrive, then you can ask a Greyhound supervisor if they are willing to start another schedule. “Starting another schedule” simply means that they will prepare another bus and driver so that the stranded Greyhound passengers can leave earlier. It is at their discretion but if you have been stranded at a Greyhound bus terminal for a long time it will behoove you to ask!

While it may be a rare occurrence, if you are stranded in a Greyhound bus terminal for over a day or two or if Greyhound has told you that it will take a day or two for your next schedule, and it is not due to your own fault; meaning it was a Greyhound error. Greyhound may make arrangements for you to spend the time in a local hotel that they have been authorized to use. Now, this is up to the Greyhound supervisor to approve. I have seen this happen on numerous occasions, but many passengers do not know to ask!

If they are unwilling to set you up in their authorized hotel room, they may offer you a Greyhound “meal voucher.” With a Greyhound meal voucher, you can eat a meal free at the Greyhound terminal that offers a corporate food court. It is important as these tips will mainly work at main Greyhound bus terminals and not at local Greyhound bus stop locations. 

 

3. Greyhound Complaint 3 – My Greyhound bus broke down. I want a refund! How long will the next Greyhound bus take!

As a former Greyhound bus driver, I am unaware if Greyhound offers refunds in these instances. I would refer you to read the information that is located on the back of your Greyhound bus ticket. While some may have gotten a voucher that can be used on their next Greyhound bus trip, I do not know if the passengers were able to get refunds because their Greyhound bus broke down.

The way the Greyhound Bus Lines dispatch system works, the Greyhound bus driver has a certain amount of time that they have to get ready and come to the Greyhound bus terminal. The driver then must inspect the bus and drive to the location that you are currently stranded. This can take hours so patience is necessary. Greyhound Bus Lines may send a mechanic to repair the bus but it may take as long as the drive that the nearest authorized mechanic has to make it get to you. I have seen passengers successfully receive meal vouchers in this instance. If you missed your connecting schedule and have to wait over a day to get on the next bus, I have seen passengers successfully get a hotel room for their inconvenience.

 

4. Greyhound Complaint 4 – Who do I need to talk to about handling my Greyhound complaint.

Greyhound Bus Lines has given its passenger multiples ways to contact them. If you have a Twitter account you can tweet @GHoundBusHelp or e-mail them at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you need immediate attention to your complaint, then you can ask to speak to a supervisor in the Greyhound bus terminal or by calling Greyhound customer service at 1-800-846-0754.

If you enjoyed these tips, or if they have helped you in any way send me at tweet @lewissealspub on Twitter! For more information about me or my upcoming book, “The Government, the Mafia, and Greyhound Bus Lines visit my website at https://lewisseals.com. God bless you!

-Lewis Seals

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